Frequently Asked Questions

Everything you need to know about shopping with Deux par Deux.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-7 business days within North America. We offer free shipping on all orders over $99. For orders below this threshold, a flat rate is calculated at checkout based on your location.

What is your return policy?

We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.

How do I know which size to choose for my child?

Each product page includes a detailed size guide based on height and weight measurements. If you are between sizes, we generally recommend sizing up to ensure a comfortable fit for growing children.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Sezzle for eligible orders.

How should I care for my Deux par Deux garments?

To maintain the quality of our fabrics, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Always refer to the specific care label found inside each garment.

Can I modify or cancel my order after it has been placed?

Our team processes orders quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer service team via live chat or email.